Chilli’s: Awful brownie, awful response
I went to Chili’s the other day and decided to try their brownie after dinner. I didnt like it and twitted about it. My friend retweeted the message to Chili’s, which in turn began following both of us and sent me a message stating the following”
So I did.
Chili’s then sent me the this message:
Please e-mail firstname.lastname@example.org with the details, experience and some form of contact info so we can make it right!
I then sent this message to email@example.com:
I mentioned to my friend on twitter that the brownie at Chili’s was awful. I then received a message from the chili’s twitter telling me to email about my experience.
Well, the issue had nothing to do with service but all to do with the quality of the brownie. It was hard on top and not tasty at all. A brownie is supposed to be moist and serve hot – specially when a huge scoop of ice cream is set on top of it, but this brownie was room temperature.
The store where this happened, I believe is located in Little Falls NJ.
Take care and thank you for “listening”.
I am truly sorry regarding the quality of your brownie the other night at Chili’s. We do our best to ensure great times and great food and I’m sorry we let you down.
We will work to continue consistency in the quality of our food, and in the future, please feel free to let the manager know there is a problem so it can be fixed for future guests.
Thanks so much!
What?! You want me to contact the manager? Then what was the point of emailing chili’s in the first place? I thought that by doing that Chili’s would “make it right?”
I have to say that this response has left a worst taste in my mouth than the brownie did. It would have been better for Chili’s just to let it go and I might have forgotten about the whole situation. Now I am super annoyed since they make me waste my time for nothing. Not going to Chili’s anymore. Chevy’s or Friday’s will do.
Chili’s: “Dont speak unless you can improve silence.” – Spanish Proverb
PS: By the way, this whole issue could had been averted if Chili’s would had left my favorite dessert in the menu – the Chocolate Chip Molten Chocolate Cake in the menu. They removed it and replaced it with some crappy White Chocolate Molten Cake. That lasted about 2 months. Now they have the Peanut Butter Molten, which I expect will last as much as IHOP’s corn cakes fiasco.